Industry

Healthcare Marketing

Healthcare has changed with patients having more choices, more information, and more power than ever before.

Brandience’s success in communicating to and engaging with people seeking choices is critical.

Rob W., VP Marketing

TriHealth

Brandience’s success in communicating to and engaging with people seeking choices is critical. Their ability to create simple yet compelling messaging won us over.

Rob W., VP Marketing

TriHealth

Healthcare Marketing

Healthcare marketing teams should start to think like retail marketers. Patients are consumers, and consumers expect convenience, transparency, and personalization from their healthcare providers - and that goes for your marketing, too.

Great healthcare marketing delivers compelling value propositions, differentiate you from competitors, and communicates your message effectively across multiple channels. You need to engage patients throughout their journey, from awareness to booking appointments.

We help healthcare systems get into the consumer retail mindset.

One of the things that may be standing in your way of shifting to a retail mindset is the reality that you’re not just another product or service. What you have to offer is complex and often involves emotional decisions.

In your highly regulated and competitive environment, we don’t treat healthcare marketing like retail marketing. We treat it like healthcare marketing with a retail twist. We adapt retail strategies for a healthcare focus, ensuring messages not only drive results but also respect your brand's integrity and mission.

Doing this well requires an agency that knows healthcare marketing best practices and how to avoid the common pitfalls of digital marketing for healthcare systems.

If one of your problems is figuring out how to begin that shift to a retail marketing mindset, we’re ready to assist in educating your team and, together, developing that roadmap to success with today’s patients.

Partners in Healthcare Marketing

Eye Med
Mercy Health
TriHealth

Healthcare Marketing Questions? We’ve Got Answers.

What healthcare marketing services does Brandience offer?

Brandience provides end-to-end marketing support tailored to healthcare organizations, including:

Our team understands HIPAA requirements, multi-location coordination, and the importance of trust in patient communications helping hospitals, specialty clinics, and healthcare providers grow responsibly.

What makes Brandience different from other healthcare marketing agencies?

Brandience blends retail-minded strategy with healthcare expertise, a combination that drives measurable patient action. We’re recognized by the Healthcare Advertising Awards for multiple healthcare campaigns and are known for:

  • Translating consumer insights into healthcare messaging.
  • Building campaigns that inspire trust while navigating complex regulations.
  • Delivering reporting transparency to clients and optimization to ensure performance.
What types of healthcare organizations has Brandience worked with?

We've partnered with a wide range of healthcare entities, including:

  • Regional health systems and hospital networks, like Mercy Health and TriHealth.
  • Specialty clinics, like EyeMed.
  • Telehealth and virtual-care service lines

Our strategies are tailored to each organization’s goals whether it’s increasing appointment volume, launching new service lines, or improving multi-location patient retention.

How does Brandience ensure compliance with healthcare regulations?

Brandience follows strict protocols to meet HIPAA, FDA, and other healthcare marketing standards. We use secure platforms, avoid PHI in campaigns, and stay current with regulatory updates to protect both our clients and their patients. These safeguards ensure campaigns are transparent, ethical, and patient-safe.

What marketing strategies work best for healthcare providers?

Every healthcare organization faces unique marketing challenges. Brandience draws on years of healthcare and consumer marketing experience to build strategies that fit your goals and regulations. From strengthening brand awareness to driving patient appointments, we customize every plan to deliver measurable, compliant results.

For example, when TriHealth formed a first-of-its-kind alliance with a nationally renowned heart care system, our team developed the “Unbeatable Heart Care” campaign to launch the partnership through a strategic mix of media channels. Within the first six weeks, the initiative generated 43 million digital ad impressions and 12,000 clicks to “Find a Doctor”, proving the power of an integrated, data-driven approach. Read the full case study.

How can healthcare brands use digital advertising to reach local patients?

Local visibility drives patient action. Effective strategies that Brandience may recommend include geo-targeted ads on Google, Meta, and programmatic DSPs to deliver location specific service messages that drive appointment bookings and brand or service line awareness.

How can healthcare organizations improve patient engagement through marketing?

Empathy and personalization are at the heart of effective healthcare marketing. Patients want to feel seen and understood, whether they’re scheduling a routine check-up or facing a serious diagnosis.

A study published in the Journal of Patient Experience (2023) show that empathetic, patient-involved communication directly improves satisfaction and loyalty.

Brandience turns these insights into compliant, human-centered campaigns that strengthen trust and retention.

How do you measure success in healthcare marketing campaigns?

With semi-recent HIPPA changes, tracking and measuring success for healthcare marketing has vastly changed. Brandience takes extreme measures to ensure that we are always targeting and tracking campaigns in HIPPA compliant ways.

Brandience tracks the metrics that matter most to your campaign, including:

  • Views, click-throughs, and engagement rates.
  • Lead conversions and appointment bookings (where data governance allows).

Dashboards provide real-time insights, and we adjust campaigns weekly to ensure optimal performance.

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