Industry

Healthcare Marketing

Healthcare has changed with patients having more choices, more information, and more power than ever before.

Brandience’s success in communicating to and engaging with people seeking choices is critical.

Rob W., VP Marketing

TriHealth

Brandience’s success in communicating to and engaging with people seeking choices is critical. Their ability to create simple yet compelling messaging won us over.

Rob W., VP Marketing

TriHealth

Healthcare Marketing

Healthcare marketing teams should start to think like retail marketers. Patients are consumers, and consumers expect convenience, transparency, and personalization from their healthcare providers - and that goes for your marketing, too.

Great healthcare marketing delivers compelling value propositions, differentiate you from competitors, and communicates your message effectively across multiple channels. You need to engage patients throughout their journey, from awareness to booking appointments.

We help healthcare systems get into the consumer retail mindset.

One of the things that may be standing in your way of shifting to a retail mindset is the reality that you’re not just another product or service. What you have to offer is complex and often involves emotional decisions.

In your highly regulated and competitive environment, we don’t treat healthcare marketing like retail marketing. We treat it like healthcare marketing with a retail twist. We adapt retail strategies for a healthcare focus, ensuring messages not only drive results but also respect your brand's integrity and mission.

Doing this well requires an agency that knows healthcare marketing best practices and how to avoid the common pitfalls of digital marketing for healthcare systems.

If one of your problems is figuring out how to begin that shift to a retail marketing mindset, we’re ready to assist in educating your team and, together, developing that roadmap to success with today’s patients.

Partners in Healthcare Marketing

Eye Med
Mercy Health
TriHealth

Healthcare Marketing Questions? We’ve Got Answers.

What healthcare marketing services does Brandience offer?

Brandience provides end-to-end marketing support tailored to healthcare organizations, including:

Our team understands HIPAA requirements, multi-location coordination, and the importance of trust in patient communications helping hospitals, specialty clinics, and healthcare providers grow responsibly.

What makes Brandience different from other healthcare marketing agencies?

Brandience blends retail-minded strategy with healthcare expertise, a combination that drives measurable patient action. We’re recognized by the Healthcare Advertising Awards for multiple healthcare campaigns and are known for:

  • Translating consumer insights into healthcare messaging.
  • Building campaigns that inspire trust while navigating complex regulations.
  • Delivering reporting transparency to clients and optimization to ensure performance.
What types of healthcare organizations has Brandience worked with?

We've partnered with a wide range of healthcare entities, including:

  • Regional health systems and hospital networks, like Mercy Health and TriHealth.
  • Specialty clinics, like EyeMed.
  • Telehealth and virtual-care service lines

Our strategies are tailored to each organization’s goals whether it’s increasing appointment volume, launching new service lines, or improving multi-location patient retention.

How does Brandience ensure compliance with healthcare regulations?

Brandience follows strict protocols to meet HIPAA, FDA, and other healthcare marketing standards. We use secure platforms, avoid PHI in campaigns, and stay current with regulatory updates to protect both our clients and their patients. These safeguards ensure campaigns are transparent, ethical, and patient-safe.

What marketing strategies work best for healthcare providers?

Every healthcare organization faces unique marketing challenges. Brandience draws on years of healthcare and consumer marketing experience to build strategies that fit your goals and regulations. From strengthening brand awareness to driving patient appointments, we customize every plan to deliver measurable, compliant results.

For example, when TriHealth formed a first-of-its-kind alliance with a nationally renowned heart care system, our team developed the “Unbeatable Heart Care” campaign to launch the partnership through a strategic mix of media channels. Within the first six weeks, the initiative generated 43 million digital ad impressions and 12,000 clicks to “Find a Doctor”, proving the power of an integrated, data-driven approach. Read the full case study.

How can healthcare brands use digital advertising to reach local patients?

Local visibility drives patient action. Effective strategies that Brandience may recommend include geo-targeted ads on Google, Meta, and programmatic DSPs to deliver location specific service messages that drive appointment bookings and brand or service line awareness.

How can healthcare organizations improve patient engagement through marketing?

Empathy and personalization are at the heart of effective healthcare marketing. Patients want to feel seen and understood, whether they’re scheduling a routine check-up or facing a serious diagnosis.

A study published in the Journal of Patient Experience (2023) show that empathetic, patient-involved communication directly improves satisfaction and loyalty.

Brandience turns these insights into compliant, human-centered campaigns that strengthen trust and retention.

How do you measure success in healthcare marketing campaigns?

With semi-recent HIPPA changes, tracking and measuring success for healthcare marketing has vastly changed. Brandience takes extreme measures to ensure that we are always targeting and tracking campaigns in HIPPA compliant ways.

Brandience tracks the metrics that matter most to your campaign, including:

  • Views, click-throughs, and engagement rates.
  • Lead conversions and appointment bookings (where data governance allows).

Dashboards provide real-time insights, and we adjust campaigns weekly to ensure optimal performance.

Franchise Marketing Questions? We’ve Got Answers.

What franchise marketing services does Brandience provide?

Brandience delivers full-scale franchise marketing and advertising support that balances national brand consistency with local relevance. We help franchisors and franchisees plan campaigns, activate creative assets, and measure performance across all markets.

Our franchise marketing services include:

  • National-to-local campaign strategy
  • Scalable creative development and brand playbooks
  • Franchisee onboarding and local marketing toolkits
  • Co-op advertising strategy and fund management
  • Localized digital and traditional media buying
  • Review and reputation management support
  • Geo-targeted ads
  • Multi-location performance reporting

Every program is tailored to the franchise’s operational model, budget structure, and growth goals.

What types of franchise brands has Brandience worked with?

Brandience has partnered with a wide range of franchise organizations across restaurant, retail, and healthcare verticals. Our experience includes established regional franchises as well as national brands with hundreds of locations.

Industries we’ve supported:

  • Quick-service and fast-casual restaurants (QSR)
  • Specialty retail
  • Healthcare systems
  • Professional services
  • Education

We adapt our strategies to each franchise’s operational model, growth trajectory, and market footprint.

How do you measure success in franchise marketing campaigns?

Brandience tracks results across every stage of the funnel and provides centralized reporting for franchisors and franchisees.

Key KPIs we monitor:

  • In-store traffic and footfall attribution
  • Lead generation and cost per lead (CPL)
  • Return on ad spend (ROAS) and cost-per-acquisition (CPA)
  • Local search performance
  • Social engagement and ad performance metrics

Brandience analyzes performance weekly and adjusts budgets, targeting, and creative assets to continuously improve ROI across every location.

What makes Brandience different from other franchise marketing agencies?

Brandience stands out for its retail-minded strategy, deep franchise expertise, and ability to align franchisor goals with the day-to-day realities of franchisees. We understand the unique balance between national brand control and local autonomy and we build campaigns that succeed at both levels.

What differentiates us:

  • Experience across restaurant, retail, healthcare, and service franchises
  • Proven national-to-local frameworks
  • Scalable creative assets and brand governance support
  • Media planning built around localized performance data
  • A collaborative model that supports both corporate teams and franchise owners

This combination helps national brands maintain consistency while empowering franchisees to win in their local markets.

How does Brandience support franchise co-op advertising?

Brandience manages franchise co-op advertising from strategy through execution, ensuring every dollar is used effectively and compliantly. We coordinate creative approvals, deploy multi-location media campaigns, and monitor performance across regions and channels.

Our co-op support includes:

  • Building media plans aligned with brand standards
  • Managing creative production and approval workflows
  • Deploying geo-targeted digital and traditional campaigns
  • Tracking KPIs and local ROI
  • Ensuring franchisee compliance with co-op rules
Can Brandience help with franchise expansion marketing?

Yes. Brandience supports both consumer-facing and franchise development campaigns, and targeted strategies to attract new franchisees including lead generation funnels, landing pages, and paid media outreach.

For example, Brandience supported Tropical Smoothie Cafe in its rapid expansion, contributing to the opening of 450+ new stores. Read more here.

What marketing strategies work best for franchise brands?

Franchise marketing isn’t one-size-fits-all. With years of proven strategies for top franchise brands, we build on that expertise to create a plan customized for your unique challenge. The most effective franchise marketing strategies combine consistent national branding with local activation. A mix of traditional and digital advertising, social media, and geo-focused campaigns can deliver strong results. Brandience tailors the approach to each brand’s size, footprint, and growth goals to drive measurable results.

Effective strategies for franchise systems include:

  • Integrated national-to-local campaigns
  • Geo-targeted digital ads
  • Local store marketing (LSM) and community events
  • Review and reputation management
  • Seasonal or regional promotional calendars

Brandience customizes these strategies for single-region pilots or nationwide rollouts and optimizes every channel for ROI and franchisee adoption.

How do franchises maintain brand consistency across locations?

Franchises maintain brand consistency through clear brand standards and scalable marketing assets and frameworks. At Brandience, we create brand playbooks, shared creative libraries, and customizable templates that allow every franchisee to execute campaigns locally while preserving core visual and messaging standards.

Key elements of consistency:

  • Central brand guidelines
  • Approved creative assets and templates
  • Quality control and review workflows
What is local store marketing (LSM) and why is it important for franchises?

Local store marketing (LSM) includes marketing programs tailored to the unique needs of an individual franchise location. It is essential for driving community-level visibility, foot traffic, and repeat business. Brandience develops location-specific promotions, community event strategies, and geo-targeted ad campaigns to help franchisees grow within their markets.

Why LSM matters:

  • Builds relationships within the local community
  • Captures hyper-local search and “near me” intent
  • Supports new-store openings and competitive areas
  • Enhances national campaigns with market-level relevance
How do you balance corporate-led and franchisee-led marketing?

Balancing corporate-led and franchisee-led marketing requires a structure that gives corporate teams brand control while empowering franchisees to execute effectively. Brandience builds tiered marketing frameworks where national campaigns establish messaging, and franchisees activate local adaptations using approved assets and tools.

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